30 Days - Refund ,Return or Exchange
Little Donkey Andy offers refunds ,returns or exchanges for products within thirty (30) days of the delivered date.If 30 days have gone by since delivered, unfortunately, we can’t offer you a refund ,return or exchange.
Return & Exchange Conditions
Products being sent back must be in original condition (unworn, unwashed, unaltered) with tags including Little Donkey Andy Apparel hangtags attached. It must also be in the original packaging.
Only regular priced products may be refunded, unfortunately sale products can not be refunded. Discount promo codes not valid on closeouts/discontinued products. Returns are not available on closeout products or discontinued products.
①In case of you need a the return, please leave us a message on the customer service support team specifically stating the issue experienced with the product.
②If the return is due the consumer, for instance, the product is as expected, but you changed your mind;choose the size without referring to the size chart of product, resulting in too large or too small), then you are responsible for the shipping fee. The specific fee is based on the shipping company you choose.
③If the product received are damaged or not correct, then the consumer is not required to bear the shipping fee, and no restocking fee will charged to the consumer for the return.
④To complete your return, we require a receipt or proof of purchase.
⑤Please do not send your purchase back to the manufacturer.
Return & Refund Timeline
Please allow 5-10 business days for your return package to arrive at our warehouse after dropping it off with the carrier. Once your return package arrives our will assess the condition of the product and according to the assessment, the case will be resolved with a full refund, partial refund,discount coupon, or decline of return. it will take up to 5 business days to process. You will receive an email confirming that the processing has been completed.
Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 5-10 day timeframe. Please follow your return tracking number for details.
Please note, depending on your financial institution it may take up to 10 business days from the processing date for the refund to automatically be applied to your credit card or original method of payment.
To perform an exchange, please return your order using the return process listed above and then place another order for the product you would like. If the original order used a discount code please contact our customer service support team.
If you decide to cancel your order, we will make every attempt to cancel it prior to being shipped. Once the product is shipped, you will have to begin the return process.
All purchases made with us are subject to availability. We do our best to keep in stock most products that are advertised by us and to keep our site up to date with the availability of products. If there is a considerable delay in dispatching your order, or if for any reason, we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed the order. You can choose a refund, or if possible, to put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available. If certain products are out of stock or discontinued, we will notify you and make suitable arrangements.